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Our aims at DVVH
At the Diamond Valley Veterinary Hospitals, providing quality pet care and services to our clients and their pets is one of the many reasons we pride ourselves as one of the leading Veterinary practices in Melbourne.
Our mission:
- To provide high quality
medical and surgical care in a humane and caring environment for
our patients;
- To establish and maintain a
fair, honest and respectful relationship with our
clients;
- To consistently and
regularly upgrade our skills through continuing veterinary
education;
- The conduct of our business
is characterized by modern veterinary medicine and surgery, while
at the same time maintaining the traditional values of a caring
community service.
Quality Pet Care
Quality is about providing you
and your pets with well-considered solutions to health problems and
preventative medicine. It is about ensuring you and
your pets enjoy a consistent, positive experience when dealing with
our team at all times. Importantly, quality is also
about providing you with first class service.
We are pet owners too, so we fully understand the loyalty, love and enjoyment that pets bring into our lives. That is why you can be sure that your special pet will always receive the best possible care and attention when you entrust them to us.
Care is what, in the end, our service is all about. We care about you, our client. We care about the pets we treat. And we care about the way we conduct our business.
Our Veterinarians
Our Veterinarians are highly motivated professionals and have a genuine concern for your pet's welfare. It is our belief that continuity of service is important so, if you wish to see a particular Veterinarian, please feel free to ask our receptionist at the time you book your appointment.
In addition, when the need arises, we can refer your pet to specialist Veterinarians.
If you would like to read the profiles of our staff members, please visit our staff pages.
Patient Treatment Options
It is our policy to offer our clients treatment options, so they are able to have input into the most appropriate course of action for their pet. We provide information about the treatments that may be proposed, along with estimations for the associated costs, to allow our clients to make informed decisions about their pet's treatment.
Fees
The fees we charge for the services we provide are kept as low as possible.
We do ask for payment at the time of service, because keeping accounts increases our costs, thereby increasing your costs. We accept cash, most major Credit Cards, and have EFTPOS facilities available.
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